Shipping policy

Yupi.co.mz ("we" and "us") is the operator of (https://Yupi.co.mz) ("Site"). By placing an order through this website, you are agreeing to the terms below. They are provided to ensure that both parties are aware of and agree to this agreement to protect each other and set expectations about our service.  

  1. General

Subject to stock availability. We try to maintain accurate inventory counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fill all of your items at the time of purchase. In this case, we will fulfill the products available to you, and contact you to inform you about the missing products.  

  1. processing costs  

Processing costs are calculated during checkout and will only be applied to orders below 1000mts (Thousand Meticais).  

Payment for processing will be charged at checkout.  

This price will be the final processing cost price for the customer.  

  1. Returns

3.1 Return due to change of mind  

Yupi.co.mz will gladly accept returns due to a change of mind, provided a return request is received by us within item delivery and is returned to us in the original, unused, and resalable condition.  

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you as soon as this is completed via email.  

(Yupi.co.mz) will refund the value of returned products, but will NOT refund the value of any Processing paid.  

3.2 Warranty Returns  

Yupi.co.mz will be happy to honor any valid warranty claim, provided the claim is submitted within 90 days of receipt of the items.  

Upon receipt of returned warranty claim items, you can expect Yupi.co.mz to process your warranty claim within 7 days.  

Once the warranty claim is confirmed, you will have the option to:  

(a) refund to your payment method  

(b) refund on store credit  

(c) a replacement item shipped to you (if stock is available)  

  1. Terms of delivery  

4.1 Domestic transit time  

Domestic deliveries typically take place within 60 minutes of placing the order.  

In case of delay, we will contact you and inform yours.  

4.2 Change of delivery address  

For shipping address change requests, we may change the address at any time before the order is shipped.  

4.3 PO Cash Processing  

Yupi.co.mz will not deliver to PO box addresses.  

4.4 Items Out of Stock  

If an item is out of stock, we will cancel and refund the out of stock items and ship the remainder of the order.  

4.5 Delivery time exceeded  

If the delivery time has exceeded the allotted time, please contact us so that we can carry out an investigation.  

  1. Damaged in transit parcels  

If you discover that a package is damaged in transit, please reject the product upon delivery and contact our customer service. If the order was delivered without your presence, please contact customer service with the next steps.  

  1. duties and taxes  

6.1 Sales Tax  

Sales tax has already been applied to the price of goods as displayed on the website.  

  1. Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order is dispatched. If an order has already been shipped, please see our refund policy.  

 

8.1 Process for package damaged in transit  

We will process a refund or replacement as soon as we complete our investigation into the complaint.  

  1. Customer service  

For all customer service inquiries, call +258 849102663